FAQs

Link Energy Services offer a comprehensive selection of products and services. We are a technology company at the forefront of the renewable energy sector providing world class solutions for most vertical markets throughout the UK. We have covered most of our frequently asked questions in this section, however, should you require information not listed within the website or covered under the FAQ section? Please contact us directly.

Operations Services

Does Link Energy provide comprehensive service and maintenance programs?

Yes. Link Energy can provide comprehensive service and maintenance plans for your renewable energy assets along with building management (BMS) and energy management (EnMS) controls systems.

Does Link Energy use a CMMS?

Yes. Link Energy uses Fiix CMMS (Computerised Maintenance Management System) Fiix is a world class CMMS software used to manage your buildings, control systems and assets under a comprehensive service contract.

Can Link Energy track my assets and keep records of all services and equipment condition?

Yes. Fiix keeps all your asset information in one place. Equipment availability, PPM scheduling and instant access to historical information making asset management easy and accessible.

Does Link Energy track work orders and equipment service costs?

Yes. Fiix tracks and reports on all work orders, completion rates, repair dates, total cost allocation by system asset, track and follow up on all outstanding work orders.

Does Link Energy provide optimised service plan?

Yes. Link Energy analyse the performance of all work orders, identify frequent failures and investigate root causes. Investigate work delays and compliance issues from the analytics dashboard.

Will Link Energy use Fiix for my small service contract?

Yes. The implementation of Fiix is standard for all service contracts large buildings to domestic installations, this enables Link to manage and immediately report on your current service contract no matter what the size of the installation or number of assets.

SmartLink

What energy management software does Link Energy use?

Link Energy provide the most advanced remote monitoring and energy management solutions. Smart~Link is an AI-enabled energy optimization and control IoT platform

What is IOT?

Energy IoT, or the energy internet of things, is the forming of a real time, secure and robust communication, analysis and control network of all energy devices with control and response times of less than 1 second. Such energy devices include air condition units, pumps, fans, compressors, lighting, solar panels, batteries, etc.

Does Link Energy provide a full turnkey solution?

Yes. Smart~Link is unlike other energy optimization products, Link Energy’ platform is a complete turnkey solution with embedded cloud controls, it gathers facility data utilizing a cloud-based software or its proprietary patented IoT gateway providing full turnkey solution from concept through to commissioning.

Does Link Energy have a remote monitoring solution?

Link Energy has remote monitoring options to suit every customer, these range from general monitoring for information through to total system control.

Does Link Energy provide energy management and reporting?

Yes. Link Energy can provide a full energy management portal and dashboard enabling the customer to view and record energy consumption for all building assets.

Is the data pipeline secure?

Yes. Link Energy uses two layers of secure encapsulation with each data communication making it practically impossible to compromise the energy data.

Technologies

What technologies do Link Energy maintain and monitor?

Link Energy provide service, maintenance, remote monitoring and asset optimization for the following:

- Ground source and Air source heat pumps

What is a heat pump?

A heat pump extracts heat from the outside air, ground, or local water sources, even at low temperatures, and converts it into energy that can be used within a buildings heating or cooling system. This low-cost, low-impact energy can be used to maintain indoor temperatures at ideal conditions, can provide hot water, and can help your business meet their decarbonisation goals.

What is peripheral equipment?

Peripheral equipment within an energy centre includes: circulation pumps, pressurization units, expansion tanks, motorized valves, flow controls, temperature transmitters and energy meters.

What is Solar Thermal and Solar PV?

The principle behind both types of solar panel – solar photovoltaic (PV) and solar thermal – is the same. They absorb raw energy from the sun and use it to create usable energy. In solar PV systems this is through the creation of electricity, whereas thermal systems are used directly for heating water or air

What is a CHP?

Combined heat and power boilers, sometimes also known as CHP units, are designed to produce heat and electricity simultaneously. These units are sized to suit large scale commercial applications. On the heating side, the CHP unit operates in parallel to a boiler.

What is Flexibility?

Flexibility of operation—the ability of a power system to respond to change in demand and supply—is a characteristic of all power systems. Flexibility is especially prized in twenty-first century power systems, with higher levels of grid-connected variable renewable energy (primarily, wind and solar). Flexibility allows the client to manage and control the local power consumption and export back to the grid.

Services

Does Link Energy provide PPM services for all equipment in my energy centre?

Yes. Link Energy’ service team are multi-disciplined fully qualified and trained to work on all your assets including mechanical, electrical and control systems.

Does Link Energy use specialist contractors?

Yes. Link Energy will bring in OEM’ from time to time to ensure equipment is operating as per design and work with us to optimize the internal and system controls within your energy centre.

Does Link Energy provide seasonal commissioning services?

Yes. Link Energy’ commissioning team will perform seasonal commissioning on all equipment within the energy centre. Seasonal commissioning reports are issued and opportunities to optimize the system are identified and included within the report.

Which areas or regions do Link Energy operate in?

Link Energy has strategically positioned engineers throughout the UK. We currently have contracts from the Orkneys to Southampton.

Can you provide 24/7/365 service availability?

Yes. Link provides 24/7/365 service throughout the UK

What are your typical response times?

Our remote monitoring team will respond within minutes of receiving an alarm via our remote monitoring portal, if no remote monitoring is in place? We would be on site within 8- 12 hours depending on location.

Does Link Energy provide critical spare parts list for my equipment?

Yes. Link will issue a critical spare parts list with each service contract. The recommended parts list is from the (OEM) manufacturer and is a guideline for essential parts or long lead time items which should be held on site.